Business Performance Award

This award will go to the solution that has demonstrated best performance against a measurable business case. This could be in terms of revenue improvement, cost reduction, value creation or any other measure of improved business performance.

Judging criteria:

• Advanced technology
• Productivity
• Strategy
• Return on investment
• Commercial success

Customer Excellence Award

The winner of this award will be the utility that has introduced an initiative which has had a measurable effect on customer service. You will need to be able to prove improved levels of customer satisfaction, a change in customer behaviour, recognition from regulatory bodies and the like.

Judging criteria:

• Strategy
• Effective targeting
• Origination and creativity
• Proven result

Innovation Award

This award will go to the most creative project that has led to innovation and a new view of utility metering, billing or customer relationship management. We would like to know what step change in standard tools and techniques occurred; whether the initiative can be adopted by the industry as a whole; how it has improved a technique or system; and more.

Judging criteria:

• Advanced technology
• Productivity
• Strategy
• Commercial success
• Practicality, reliability